- OperatorME99 Entertainment N.V.
- LicenceCuraçao 8048/JAZ2023-ME99
- Game CategoriesPokies, Live Casino
- Min. Deposit$10
1. General betting conditions
These rules apply together with the website terms and conditions, privacy policy, responsible gambling information and any specific rules shown for a particular product or market. If a market has additional conditions, those conditions form part of the rules for that market. You should read all available information before confirming a wager.
The services available to you may depend on your location, account status, verification results, product availability, technical conditions and applicable law. You are responsible for using the service only where online betting is lawful and available to you. Me99 Casino may restrict, suspend or remove access to a product or market where required by law, regulation, a third-party provider or operational circumstances.
A bet is accepted only when it has been successfully submitted and recorded in your account or betting history. Entering selections, viewing a bet slip or receiving an on-screen quotation does not by itself mean that a wager has been accepted. You should check the confirmation details, including the selection, stake, odds and potential return, before leaving the confirmation screen.
Specific product rules
Sports, racing, esports, casino games and other betting products may each have different settlement methods and market conditions. Where a product-specific rule differs from a general rule on this page, the product-specific rule will normally apply to that product. If information is unclear, do not place the wager until you have reviewed the available rules or obtained clarification through the support options provided on the website.
2. Accounts, eligibility and responsible betting
You must provide accurate and current information when registering and using an account. An account must be used only by the person to whom it is registered. You must keep your login details secure and must not allow another person to place bets, access your balance or use your account. Activity carried out through your account may be treated as activity authorised by you unless you notify Me99 Casino promptly about suspected unauthorised access.
You must meet the legal gambling age and other eligibility requirements that apply in your location. Me99 Casino may request information or documents to verify your identity, age, location, source of funds or other account details. Betting access, withdrawals or account features may remain restricted while verification is incomplete. Information supplied for verification must be genuine, readable and consistent with the details on your account.
You should bet only with money you can afford to lose. Betting outcomes are uncertain, and past results, published statistics, displayed odds or previous wins do not guarantee a future result. Do not chase losses, borrow money to bet, bet under pressure or use betting as a way to resolve financial difficulties. Take a break if betting stops being enjoyable or begins to affect your finances, work, relationships or wellbeing.
- Set personal limits for time and spending before you start betting.
- Keep track of your deposits, wagers and losses rather than relying on memory.
- Do not bet while affected by alcohol, drugs, strong emotions or fatigue.
- Use available account controls, cooling-off options or self-exclusion tools if you need help taking a break.
- Seek independent support if betting is causing concern for you or someone close to you.
You must not create multiple accounts, use another person's payment method without permission, disguise your location or attempt to avoid an account restriction. These activities may result in bets being reviewed, cancelled or refused, and may lead to account suspension in accordance with the website terms.
3. Placing bets, odds and market information
Before placing a bet, check the market name, event or game, selection, bet type, stake, odds, potential return and any displayed conditions. It is your responsibility to confirm that the details in the bet slip are correct. Once a bet has been accepted, it generally cannot be amended, transferred or cancelled unless a specific feature or rule allows this.
Odds and market information may change before a wager is accepted. A price displayed in a bet slip is not necessarily final until the wager is confirmed. If the available odds change, you may be asked to accept the updated price before the bet can be submitted. You should not assume that a selection is covered simply because it was selected or placed in a bet slip.
Markets may be offered before an event starts or while an event is in progress. For in-play betting, information may be delayed, incomplete or temporarily unavailable. The timing of a bet may be determined by the time it is recorded in the betting system rather than the time you select the market. Bets may be suspended while an important event occurs, and a wager submitted during a suspension may not be accepted.
Errors and unusual activity
Reasonable steps are taken to display accurate markets, odds and account information. However, technical faults, data errors, delays, human mistakes or problems with an external feed may sometimes occur. Where a clear or obvious error affects a market, odds, handicap, selection, result or return, Me99 Casino may correct the error and settle the affected wager using the accurate information that should reasonably have applied. This may include voiding a wager where correction is not practical.
You must not exploit a known error, system weakness, delay, malfunction or pricing mistake. You must also not use automated tools, bots, software or other methods designed to interfere with the website or gain an unfair advantage. Suspected irregular activity may be reviewed, and affected transactions may be held while the review is completed.
- A bet may be refused, limited or suspended before acceptance.
- A market may be removed or closed without advance notice where circumstances require it.
- A technical message or interrupted connection does not confirm that a bet was accepted.
- You should check your account history after placing a wager and keep your own records.
4. Event changes, cancellations and settlements
Bets are settled using the official result or settlement information recognised for the relevant market. The source used may vary by product. A result is not necessarily final at the moment an event ends, because official confirmation, reviews, protests, investigations or later corrections may affect settlement. If an official result is corrected, a related settlement may be adjusted where the applicable rules permit.
If an event is postponed, abandoned, cancelled, interrupted, relocated or materially changed, the relevant market rules will determine whether bets remain valid, are carried forward, are settled on another basis or are voided. Different bet types may be treated differently. For example, a market requiring an event to be completed may be affected differently from a market that can be determined before completion.
A selection may be treated as a non-runner or void where it does not participate, where the event does not take place or where a product rule requires that outcome. In a multiple or combination bet, a void selection may be removed from the calculation if the applicable rules provide for that treatment. Any remaining selections will continue to be assessed under the rules for that bet type.
The displayed potential return is an estimate based on the stake, odds and bet structure shown at the time of acceptance. It is not a guarantee of payment where a bet is later voided, corrected or settled under a specific market condition. Settlement may also be affected by dead-heat rules, ties, ex aequo outcomes, revised results or other conditions displayed for the market.
Balances and payments
Winnings, refunds and adjustments are credited to the relevant account balance after settlement or review. You must use payment methods in your own name and follow any verification requirements that apply. Me99 Casino may delay, refuse or reverse a transaction where required for identity checks, fraud prevention, payment-provider requirements, legal compliance or account security. No payment should be treated as final if it resulted from an obvious error or an unauthorised transaction.
5. Integrity, disputes and rule changes
Betting must be conducted honestly and for personal use. You must not collude with other users, manipulate an event, misuse confidential information, place bets on behalf of another person or participate in conduct that could compromise the integrity of a market. Me99 Casino may monitor betting activity and account transactions to identify suspicious patterns, fraud, bonus abuse, payment problems or other activity that may breach these rules or applicable requirements.
If you believe a bet has been recorded, settled or displayed incorrectly, review the bet confirmation and account history first. Any concern should be raised through the support channel or process made available on the website, with enough information to identify the account, market, bet and issue. Reviews may require time because records, event information, payment data or third-party results may need to be checked.
A complaint will be considered fairly and in line with the applicable website terms, market rules and legal requirements. Keep copies of relevant confirmations, screenshots and correspondence where possible. If a dispute concerns an event result, the recognised official result and the specific settlement rule for that market will generally be important evidence.
These rules may be updated from time to time to reflect changes to products, technology, legal requirements, risk controls or operational processes. The current version published on the website applies to future activity from the time it is made available, unless a different effective date is stated. You should review the rules regularly and before placing a new type of wager.
If you do not understand a rule or feel unable to control your betting, do not place a wager. Review the responsible gambling information and use the account support and protection tools available to you.
