Responsible Gaming

Make responsible choices

Before using an online casino, consider whether gambling is suitable for you. Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other game rules, and previous results do not predict future outcomes. A loss cannot be recovered by placing another bet, and a winning streak does not mean that another win is due. Treat every wager as an entertainment expense rather than an investment.

Only gamble with money that remains after essential costs have been covered. Rent, mortgage payments, household bills, food, transport, education, medical expenses and debt repayments should always come first. Do not use borrowed money, credit intended for living costs or money set aside for important commitments to gamble. If losing the amount you plan to spend would create stress, it is more than you should risk.

Practical habits for safer play

• Decide how much money and time you can afford before starting a session.
• Keep a record of deposits, wagers, wins and losses so you can see your actual spending.
• Take regular breaks and avoid playing when you are tired, upset, stressed or affected by alcohol or other substances.
• Never chase losses by increasing stakes, gambling for longer or using money from another source.
• Do not gamble to escape personal problems, boredom or difficult feelings.
• Avoid making gambling decisions when you are under pressure or trying to impress other people.
• Keep your gambling separate from everyday spending and review your activity regularly.
• Remember that a game can continue without you; you do not need to play every day or every time an offer is available.

You must satisfy all applicable age and eligibility requirements before using an online gambling service. Gambling by anyone under the applicable legal age is not permitted. Keep your account details private and do not allow another person to use your account. If you believe someone under the legal age may have access to your device or account, take steps to restrict access and contact the relevant support channel through the service.

Set limits and take control

Limits can help you stay within a planned entertainment budget. Depending on the features available on the service, you may be able to set limits for deposits, wagers, losses, time spent or other account activity. Consider setting a limit before you start playing, rather than waiting until you feel that your gambling is becoming difficult to manage. A limit should reflect what you can genuinely afford, not what you hope to win.

Use the available account controls

• Choose a daily, weekly or monthly budget that does not affect essential expenses.
• Set a session reminder or time limit where that feature is available.
• Use deposit or spending controls to prevent unplanned additional funds from being added.
• Consider a temporary break if you notice that you are playing more often, for longer or with higher stakes than intended.
• Use a cooling-off period when you need time away from gambling without making a permanent decision.
• Request account closure or self-exclusion if you need stronger protection from access.
• Review or adjust marketing preferences if promotional messages encourage you to gamble when you would rather take a break.

The operation of limits, cooling-off periods and self-exclusion arrangements can depend on the relevant service process and applicable requirements. Read the information shown in your account and understand when a control starts, how long it applies and whether it can be changed or cancelled. Do not assume that a limit protects activity on another gambling account or with another provider. If you self-exclude, consider asking other gambling services you use about their own exclusion options.

If you ask for an account to be closed or for self-exclusion because gambling is becoming harmful, do not open another account or try to bypass the restriction. Remove saved payment details, sign out of devices and consider using device or browser tools that block access to gambling websites. Ask a trusted person to help you maintain the break if that would make it easier.

Protect your account and finances

Use a strong, unique password and keep it confidential. Enable additional security features where available, and check account activity for transactions or logins you do not recognise. Never share passwords, verification codes or payment information with another person. If you believe your account has been accessed without permission, stop using it, secure your email and payment accounts and raise the issue through the service's available support process.

Recognise when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled casually for years. It is not defined only by the amount of money lost. Frequency, time spent, emotional impact and the effect on other parts of life are also important. Early action can reduce harm. You do not need to wait for a serious financial loss or crisis before taking a break or asking for help.

Possible warning signs

• Thinking about gambling frequently or feeling restless when you cannot gamble.
• Spending more time or money gambling than you planned.
• Increasing your stakes because earlier amounts no longer feel exciting.
• Trying to win back losses by gambling again, often with larger amounts.
• Hiding gambling activity, losses or account statements from family and friends.
• Borrowing money, selling belongings or missing bills to fund gambling.
• Using savings, credit, wages or money intended for others to continue playing.
• Feeling anxious, guilty, irritable or low because of gambling.
• Arguing with family, withdrawing from friends or neglecting work, study or responsibilities.
• Attempting to stop or cut down but finding that you cannot maintain the change.
• Gambling to manage stress, loneliness, depression or other difficult emotions.
• Returning to gambling soon after deciding to take a break.

One warning sign may be enough to take action. Start by stopping play and reviewing your recent activity. Avoid making further deposits while you decide what support you need. Tell someone you trust what is happening and ask them to help you create a practical plan. A trusted person may be able to help with budgeting, access to money, account controls and keeping you accountable during a break.

If you have lost money

Do not try to recover a loss immediately. Chasing losses can make the situation worse because it encourages decisions based on urgency rather than a realistic budget. Stop gambling, record what has happened and prioritise essential expenses. Contact your bank or financial counsellor if you need help managing payments, debt or access to funds. Financial difficulty is a reason to seek help, not a reason to gamble more.

Support is available

If gambling is affecting you or someone close to you, confidential support is available in Australia. You can contact a recognised gambling support service, a qualified counsellor, a financial counsellor or a health professional. Support services can help you understand your gambling, plan a break, manage urges, address financial concerns and rebuild routines. You do not need to manage the situation alone, and you can ask for help even if you are unsure whether your gambling is a serious problem.

Gambling Help Online is an Australian support resource that provides information and assistance for people affected by gambling and for their families. State and territory health services may also provide gambling counselling and support. Search for the official service in your state or territory and use trusted government or health-service sources when looking for information. A general practitioner or mental health professional can also discuss the impact gambling is having on your wellbeing.

Family members, partners and friends can also be affected by another person's gambling. If you are supporting someone, protect your own finances, avoid covering repeated gambling losses and set clear boundaries about money. Encourage the person to seek professional help, but remember that you cannot control another adult's choices. Support is available for affected others as well as for people who gamble.

When urgent help is needed

If gambling has contributed to thoughts of self-harm, suicide, violence or immediate danger, stop gambling and seek urgent assistance through emergency services or a crisis support service in Australia. If you are in immediate danger, call the appropriate emergency service. If you are worried about someone else, stay with them where it is safe, remove immediate access to means of harm and seek urgent professional help.

Me99 Casino encourages players to take responsible gaming seriously. Read the account information and applicable terms before playing, use the available control tools and take a break whenever gambling no longer feels manageable. Gambling should remain optional, affordable and within your control.