Privacy Policy

1. About this Privacy Policy

Me99 Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and other related interactions. It is intended to give players a clear overview of the types of information a casino website typically needs and the reasons that information may be used.

By using the website or opening an account, players should read this policy together with the applicable website terms and any notices shown at the time information is collected. The information required may vary depending on the service being used, the player's account activity and the checks that must be completed before or during play.

This policy may be updated when the website, its services or privacy requirements change. The current version will be made available on the website. Players should review it from time to time so they understand how their information may be handled.

2. Information we may collect

The information collected depends on how a player interacts with Me99 Casino. Some information is provided directly by the player, while other information may be generated automatically when the website or account is used. A casino website may handle the following categories of information:

Account and contact details

• Name, date of birth, residential details and country or region.
• Email address, username, account credentials and details used to communicate with support.
• Account preferences, responsible gambling settings and information supplied when a player requests assistance.
• Records of applications, account changes, enquiries and communications with the website.

Identity and verification information

• Identity documents or other documents used to confirm a player's identity, age or address.
• Information needed for account verification, security screening and checks relating to unusual or potentially fraudulent activity.
• Information connected with a player's eligibility to use particular services or account features.

Payment and transaction records

• Deposit, withdrawal, wager, win, loss and other account transaction details.
• Payment method information, transaction references and records supplied by payment service providers.
• Information needed to investigate disputed, failed, reversed or unauthorised transactions.

Technical, device and usage information

• IP address, approximate location, browser type, operating system and device identifiers.
• Website activity, pages viewed, login times, referring pages and interactions with account features.
• Security logs, connection information and details that help identify automated, suspicious or abusive activity.
• Cookie information and similar technologies used to remember settings, measure website performance and support essential functions.

Players should provide information that is accurate and keep account details up to date. If information is incomplete or cannot be verified, some account functions may be delayed, restricted or unavailable. Players should not provide another person's personal information unless they are authorised to do so.

3. How information is used and shared

Information is used only for reasonable business, service, security and compliance purposes connected with the operation of the website. The main purposes may include:

• Creating, maintaining and administering a player account.
• Providing casino services, processing account activity and displaying relevant account information.
• Processing deposits, withdrawals and other transactions, and resolving payment questions or disputes.
• Completing identity, age, verification, anti-fraud and security checks.
• Detecting suspicious, unauthorised, unlawful or abusive activity and protecting the website, players and service providers.
• Providing customer support, responding to enquiries and keeping records of communications.
• Sending service messages about accounts, transactions, security, changes to the website or other information needed to manage an account.
• Sending marketing communications where permitted and where a player has agreed to receive them or has otherwise chosen to receive them.
• Improving website performance, usability, content and security through testing, analysis and service monitoring.
• Meeting legal, regulatory, court, tax, financial crime prevention and other formal obligations that apply to the service.

Information may be shared where it is reasonably necessary for these purposes. For example, relevant information may be provided to payment providers, identity and verification providers, technology suppliers, hosting and security providers, customer support services, professional advisers or other service partners supporting the website. These providers should receive only information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where required or permitted by applicable requirements, in response to a valid legal request, to protect the rights and safety of players or others, or to investigate suspected fraud, money laundering, account misuse or other harmful conduct. Information may be shared as part of a business change, such as a transfer or restructuring, subject to appropriate privacy protections.

Some service providers may process information in locations outside Australia. Where this occurs, reasonable steps should be taken to protect information and require suitable handling arrangements. The privacy protections available in another location may differ from those in Australia.

4. Security, storage and cookies

Security measures

Me99 Casino uses reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, verification procedures and restricted staff or supplier access. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should protect their passwords and notify support if they suspect unauthorised account activity.

Storage and retention

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Closing an account does not necessarily result in the immediate deletion of all information. Some records must be kept for a period required by law or for legitimate security, dispute, audit and compliance purposes. Access to retained information may be limited, and it will not be used for unrelated purposes.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a player visits a website. They may help keep a player signed in, remember preferences, support essential account functions, improve security, understand website usage and measure performance. Some cookies may be placed by service providers that help operate or analyse the website.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect how the website works, including login, preferences or other essential features. Browser controls differ, so players should check the settings and help information for their chosen browser.

5. Player privacy rights and requests

Players may ask about the personal information held about them and may have rights to request access, correction or deletion, subject to applicable requirements and reasonable verification. Players may also withdraw consent to marketing communications at any time. Withdrawing consent for marketing will not affect the lawfulness of marketing sent before the withdrawal, and it will not necessarily stop service or security messages needed to operate an account.

To exercise a privacy right or ask a question about the handling of personal information, email support@me99casino.click. A request should explain what the player wants, such as access to their data, correction of inaccurate information, deletion of data or withdrawal of consent to marketing. Players may also use an unsubscribe option in a marketing message where one is available.

For security, Me99 Casino may need to verify the identity of the person making a request before providing information or changing account records. This may involve asking for information already associated with the account. Players should not send unnecessary identity documents or payment details by email unless support specifically explains a secure process for doing so.

A request may be refused, limited or delayed where permitted or required by applicable requirements, including where fulfilling it could affect another person's privacy, compromise security, interfere with fraud prevention or conflict with records that must be retained. If information cannot be deleted because it must be retained, the request will be considered in light of that requirement and access or use may be restricted where appropriate.

Me99 Casino aims to respond to genuine privacy requests within a reasonable time. If a player is not satisfied with the way a request or privacy concern has been handled, they should first contact support@me99casino.click with the relevant details so the matter can be reviewed.