Terms & Conditions

1. About these terms

These terms form an agreement between you and the operator of Me99 Casino. They apply to your access to the website, any related applications or platforms, your account, and the services made available through them. References to the website include its content, games, account features and other services provided online.

You should read these terms, the Privacy Policy, responsible gaming information and any game-specific or promotional rules before using the service. Where additional rules apply, those rules will be made available to you before or during the relevant activity. They should be read together with these terms. If there is an inconsistency, the specific rule may apply to the relevant product or promotion, subject to applicable law.

You accept these terms by registering an account, accessing account features, making a transaction or playing a game. If you do not agree with them, you must not use the website. We may update these terms from time to time. Updated terms will apply from the date stated on the website or, where no date is stated, from the time they are published. You should check this page regularly.

Your responsibility to check local laws

Gambling services are not available or lawful in every location. You are responsible for checking whether online gambling and access to Me99 Casino are permitted where you live. You must not use the website if doing so would breach a law, regulation, court order or other legal restriction that applies to you. We may restrict access from certain locations where required by law or our compliance procedures.

2. Account eligibility and security

You may only use Me99 Casino if you meet the minimum legal age and other eligibility requirements that apply in your location. You must provide accurate, current and complete information when opening an account and must keep that information updated. You must not create an account on behalf of another person, allow another person to use your account or hold more than one account unless expressly permitted.

Your account is personal to you. You are responsible for keeping your username, password, payment information and other security credentials confidential. You should use a strong password, avoid sharing access details and notify us promptly if you believe your account has been accessed without permission. You may be responsible for activity carried out through your account where you have failed to take reasonable steps to protect it.

We may ask you to verify your identity, age, address, payment method, source of funds or other information before allowing access to some or all services. Verification may also be required after account activity, when information changes or where necessary to meet legal, regulatory, fraud-prevention or responsible gaming obligations. You agree to provide information and documents that are genuine, current and suitable for the requested purpose.

If you do not complete a required verification process, or if information cannot be reasonably confirmed, access to your account or transactions may be delayed, restricted or declined. We may also suspend or close an account where information is false, misleading, incomplete or inconsistent with the activity on the account. Any action taken will be subject to applicable law and any rights you may have under that law.

3. Deposits, withdrawals and gaming activity

You may only use payment methods that are in your name or that you are authorised to use. Payment details must be accurate and must not be used to conceal the identity of the account holder or the source of funds. We may refuse, reverse or review a transaction where it appears unauthorised, fraudulent, unlawful, irregular or inconsistent with these terms.

You are responsible for checking transaction details before confirming a deposit, withdrawal or other payment instruction. Deposits should only be made for the purpose of using the available services. You must not use the website to transfer funds for another person, to process funds obtained unlawfully or to use a payment method for which you do not have permission.

Withdrawals may be subject to account verification, payment checks, applicable transaction rules and any conditions shown at the time of the request. We may return funds to an original or appropriate payment method where permitted or required. Processing times can depend on verification, the payment provider, banking systems, weekends, public holidays and other circumstances outside our reasonable control. We do not guarantee a particular processing time.

Games are provided for entertainment and outcomes are determined by the relevant game mechanics. You accept the result of a completed game or transaction unless there is a clear technical error, system failure or other issue that requires investigation. If a game or transaction is affected by an obvious error, malfunction or interruption, we may take reasonable steps to correct the position in accordance with applicable law.

You must not attempt to manipulate a game, exploit a software defect, interfere with the website, use automated tools without permission or engage in any activity intended to obtain an improper advantage. Suspicious or prohibited activity may result in an investigation, cancellation of affected activity, restriction of an account or other action permitted by law.

4. Responsible gambling and prohibited use

Gambling should be treated as entertainment, not as a way to make money, repay debts or solve financial problems. Only gamble with money you can afford to lose. You should set personal spending and time limits, take regular breaks and avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement.

Me99 Casino may provide responsible gaming tools or account restrictions, which can include deposit controls, time reminders, activity information, temporary breaks or account closure. Availability and operation may depend on the service and your location. Requests for a break or account closure should be made through the available account or support process. You must not create another account to avoid a restriction or exclusion.

You must not use the website for illegal activity, money laundering, fraud, abuse, harassment, unauthorised commercial activity or any other purpose prohibited by law. You must not upload or transmit harmful code, interfere with the operation of the website, attempt to access another user’s account, or use the service in a way that could damage its security, performance or reputation.

• Do not gamble if you are under the minimum legal age or otherwise prohibited from doing so.
• Do not use borrowed money, funds intended for essential expenses or money that belongs to someone else.
• Do not share account access or allow another person to place bets through your account.
• Do not attempt to conceal the source, ownership or destination of funds.
• Do not use software, devices or techniques designed to obtain an unfair advantage.

If gambling is causing concern for you or someone close to you, stop using the service and seek support from an appropriate gambling-help or health service in your area. You are encouraged to ask for help early. Responsible gaming information on the website is general information and is not a substitute for professional advice.

5. Suspension, closure and general conditions

We may suspend, limit or close an account where we reasonably consider it necessary for security, verification, responsible gaming, fraud prevention, legal compliance, technical reasons or a suspected breach of these terms. We may also suspend a game, payment method or part of the website if required by law or if a service becomes unavailable. We will act in accordance with applicable law and may provide information about the reason for an action where it is lawful and appropriate to do so.

If you want to close your account, you may use the relevant account function or available support process. Closing an account does not remove obligations that arose before closure. You remain responsible for outstanding matters, including lawful payment obligations, verification requests and compliance with restrictions that continue after closure.

Website content is provided for general information and may change without notice. We aim to keep the service reliable and accurate, but access may be interrupted by maintenance, technical faults, network problems, security events or circumstances beyond reasonable control. Nothing in these terms excludes, restricts or changes a right, guarantee or remedy that cannot lawfully be excluded, restricted or changed under Australian consumer law or other applicable law.

You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit website content or software except where permitted by law or with written permission. Trade marks, branding, game content, text, graphics and other material remain protected by applicable intellectual property laws. You may use the website only for its intended personal and lawful purpose.

If you have a question, concern or complaint, please use the support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. We may ask for further information before responding. Any complaint will be handled in line with applicable requirements and the procedures available at the time.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue. A failure to enforce a provision immediately does not mean that provision has been waived. These terms and your use of Me99 Casino are subject to the laws and courts that apply to the relevant service and your location, except where mandatory law provides otherwise.